Farm Insurance Australia :: News
SHARE

Share this news item!

Insurance Claim Rejected After Flight Crew Timing Violation

Insurance Claim Rejected After Flight Crew Timing Violation

Insurance Claim Rejected After Flight Crew Timing Violation?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

A traveler who faced a canceled flight due to the flight crew reaching their legal working hour limits will only receive partial reimbursement for his expenses.
This ruling came from an official complaints authority.

The frustrated passenger incurred additional costs when his flight from Palermo to London was unexpectedly stopped because the crew had worked the maximum hours allowed by law. He expected full coverage for these expenses under his travel insurance policy.

However, Lloyd’s Australia, the insurer, denied the claim, stating that the travel policy’s clause on additional expenses and disruption coverage only applies to events such as strikes, riots, hijacks, civil unrest, adverse weather conditions, or accidents involving the mode of transport.

The claimant argued otherwise, insisting that the crew reaching its working hours limit was akin to industrial action such as strikes, implying that the insurer had a too narrow interpretation of the policy's disruption cover. He stated that the restriction on working hours is a precaution to prevent accidents, which aligns with the "spirit of the policy".

Yet, The Australian Financial Complaints Authority (AFCA) did not accept this reasoning.

AFCA pointed out the scant information provided by the claimant which linked the flight cancellation directly to crew working hours being exceeded. They reinforced that this situation is distinct from a strike.

“A strike constitutes a deliberate refusal to work, whereas regulatory limits on work hours are a constraint and not a chosen action,” noted the AFCA's ombudsman. “Additionally, equating flight crew timing regulations with an accident scenario is not fitting, since the clause in question applies to actual incidents happening, not cancellations meant to forestall potential accidents.”

However, AFCA acknowledged a part of the travel policy which offers coverage for scenarios where a flight is delayed over six hours due to uncontrollable circumstances.

Under this provision, the insurer is required to compensate the complainant with the policy’s cap of $2000.

“Although the insurer claims that these circumstances are specifically excluded by the policy, they failed to indicate which exclusion they are relying on and provide justification for triggering it. Therefore, it is unconvincing that the insurer has adequately clarified its entitlement to decline or reduce the claim under this section,” AFCA concluded.

This case was originally reported by Insurance News Australia.

Published:Monday, 9th Sep 2024
Author: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Western Australia's Transport Sector Pushes for Enhanced Truck Licensing Standards
Western Australia's Transport Sector Pushes for Enhanced Truck Licensing Standards
29 Mar 2026: Paige Estritori
Western Australia's transport industry is urging the state government to implement more stringent heavy vehicle licensing requirements, aiming to bolster road safety and address concerns over inexperienced drivers operating large trucks. This initiative follows South Australia's recent reforms, which introduced tougher conditions for obtaining multi-combination (MC) licenses. - read more
Australian Road Transport Industry Grapples with Escalating Fuel Prices
Australian Road Transport Industry Grapples with Escalating Fuel Prices
29 Mar 2026: Paige Estritori
The Australian road transport industry is currently facing significant financial pressures due to escalating fuel prices, which have substantially increased operational costs for trucking businesses nationwide. This surge in fuel expenses is compounding existing challenges, including rising maintenance costs, land taxes, and insurance premiums, thereby squeezing profit margins and threatening the viability of many operators. - read more
Navigating Seasonal Risks in Australian Trucking: Insurance Considerations
Navigating Seasonal Risks in Australian Trucking: Insurance Considerations
29 Mar 2026: Paige Estritori
Seasonal variations in Australia present unique challenges for the trucking industry, influencing safety, operational efficiency, and insurance considerations. Wet weather conditions, increased holiday traffic, and heightened freight demand during peak seasons can all impact the risk profile of trucking operations, necessitating a thorough understanding of these factors to ensure adequate insurance coverage and business resilience. - read more
Australian Insurers Grapple with AI Disruption Fears
Australian Insurers Grapple with AI Disruption Fears
29 Mar 2026: Paige Estritori
In recent weeks, major Australian insurers such as Insurance Australia Group (IAG), Suncorp (SUN), and QBE Insurance (QBE) have experienced notable declines in their stock prices. This downturn is largely attributed to growing investor concerns about the potential disruption posed by artificial intelligence (AI) within the insurance sector. - read more
Australian Insurers Face Challenges in AI and Cyber Risk Readiness
Australian Insurers Face Challenges in AI and Cyber Risk Readiness
29 Mar 2026: Paige Estritori
Recent research indicates that Australian insurers are trailing their global counterparts in preparedness for emerging risks, particularly those associated with artificial intelligence (AI) and cyber threats. This preparedness gap has reached its widest point in four years, raising concerns about the industry's ability to manage these rapidly evolving challenges. - read more
Escalating Construction Costs Reshape Australian Insurance Claims
Escalating Construction Costs Reshape Australian Insurance Claims
29 Mar 2026: Paige Estritori
The Australian insurance industry is currently navigating a complex landscape shaped by rising construction costs, labour shortages, and supply chain disruptions. These factors are significantly influencing the cost and complexity of insurance claims, particularly within the construction sector. - read more
FAAA Cautions Against Higher Professional Indemnity Insurance Limits
FAAA Cautions Against Higher Professional Indemnity Insurance Limits
29 Mar 2026: Paige Estritori
The Financial Advice Association of Australia (FAAA) has urged the Federal Government to reconsider any blanket increases to professional indemnity insurance (PII) requirements, expressing concerns over potential cost escalations for financial advisers. This caution comes in response to Treasury's consultation on potential reforms to PII within the financial services sector. - read more
New Professional Indemnity Insurance Available for Midwives' Intrapartum Care
New Professional Indemnity Insurance Available for Midwives' Intrapartum Care
29 Mar 2026: Paige Estritori
As of 1 July 2025, the Department of Health, Disability and Ageing has introduced a professional indemnity insurance (PII) product specifically designed for midwives providing intrapartum care. This development, under the Midwife Professional Indemnity Scheme (MPIS), ensures that midwives now have access to comprehensive PII coverage for all aspects of private midwifery practice. - read more
Flex Introduces 'Flex Complex' for Challenging Strata Risks
Flex Introduces 'Flex Complex' for Challenging Strata Risks
29 Mar 2026: Paige Estritori
Flex, a strata underwriting agency, has unveiled 'Flex Complex', a new insurance product designed to provide coverage for strata buildings facing challenges in securing insurance due to complex risk factors. This initiative aims to fill a significant gap in the market by offering protection to properties that have traditionally struggled to obtain mandatory strata insurance. - read more
Strata Insurance Remains Affordable Despite Rising House Insurance Costs
Strata Insurance Remains Affordable Despite Rising House Insurance Costs
29 Mar 2026: Paige Estritori
In the year leading up to June 2025, strata insurance premiums in Australia experienced a modest increase of 2.8%, reaching an average of $981 per lot, according to a report by CHU, a leading strata underwriter. This rise stands in stark contrast to the 14% surge observed in house insurance premiums over the same period. - read more


Farm Insurance Articles

Risk Management and Insurance Options for Farmers
Risk Management and Insurance Options for Farmers
Risk management is the practice of identifying, assessing, and prioritizing risks followed by coordinated efforts to minimize, monitor, and control the probability or impact of unfortunate events. In farming, risk management involves various strategies to protect the financial health and operational stability of the farm. - read more
Future-Proofing the Farm: What Every Tech-Savvy Australian Farmer Needs to Know About Insurance
Future-Proofing the Farm: What Every Tech-Savvy Australian Farmer Needs to Know About Insurance
Welcome to the first steps in future-proofing your farming legacy. When we think about the hustle and bustle of daily farm life, it's easy to overlook the critical importance of estate planning. For the Australian farmer, estate planning is not just a matter of securing your assets; it's about ensuring the survival and progression of your hard-earned labour to the next generation. - read more
How to Safeguard Your Farm: A Guide for Australian Farmers
How to Safeguard Your Farm: A Guide for Australian Farmers
Farming is inherently risky. With factors like weather, pests, and market fluctuations affecting crops, it's crucial to manage these risks effectively. - read more
The Digital Farmer's Guide to Insuring Your Agribusiness in the Tech Age
The Digital Farmer's Guide to Insuring Your Agribusiness in the Tech Age
Welcome to the defining era where technology and agriculture entwine, bringing forth the digital farmer's era. With the evolution of agribusiness in the tech age, comes an array of new tools, opportunities, and risks. As a custodian of the earth and steward of the latest innovations, safeguarding your digital farm is just as crucial as nurturing your crops and livestock. - read more
Building Resilience Against Natural Disasters: Practical Steps for Aussie Farmers
Building Resilience Against Natural Disasters: Practical Steps for Aussie Farmers
Australian farmers face an array of natural disasters that can threaten livelihoods and disrupt the delicate balance of agricultural ecosystems. From devastating bushfires and droughts to powerful storms and floods, these catastrophic events pose serious risks to the farming community. Understanding and preparing for these forces is not just about survival; it's about building a sustainable future for farms across the continent. - read more
Customized Insurance Solutions: The Advantage of Specialized Farm Brokers
Customized Insurance Solutions: The Advantage of Specialized Farm Brokers
Farming in Australia is more than just a way of life; it is a critical sector that supports the nation’s economy and food supply. However, managing a farm comes with its own set of unique risks. From natural disasters to equipment failures, farmers face numerous challenges that can impact their livelihood. - read more
Investing in Your Farm's Legacy: Estate Planning and Farm Insurance Combined
Investing in Your Farm's Legacy: Estate Planning and Farm Insurance Combined
Farming is much more than an occupation; it's a way of life and a heritage that often spans generations. In today's ever-evolving agricultural landscape, embracing modern practices while preserving your farm's future has never been more crucial. Estate planning emerges as a pivotal strategy for safeguarding your agricultural legacy, ensuring that your hard-earned investments and the land you hold dear are passed on according to your wishes. - read more
Agroforestry Insurance Guide: Protecting Your Investment in Australia's Sustainable Future
Agroforestry Insurance Guide: Protecting Your Investment in Australia's Sustainable Future
Agroforestry is a transformative approach to land management that integrates trees into agricultural landscapes. In Australia, where farmers contend with variable climates and environmental challenges, agroforestry offers a resilient pathway to productivity and sustainability. - read more
From Droughts to Floods: Understanding Weather-Related Coverage in Farm Insurance
From Droughts to Floods: Understanding Weather-Related Coverage in Farm Insurance
Australian farmers face a unique set of challenges due to the vast and varied climate conditions that sweep across the continent. From the scorching heat and prolonged droughts of the Outback to the tropical storms and torrential rains of the northern regions, weather-related risks are an integral part of agricultural life in Australia. - read more
Proven Strategies for Australian Farmers to Reduce Farm Insurance Premiums
Proven Strategies for Australian Farmers to Reduce Farm Insurance Premiums
Welcome to our comprehensive guide on navigating the complexities of farm insurance for Australian farmers. As an integral part of the agricultural industry, insurance provides a safety net that helps secure the livelihood of farmers against unpredictable events that can lead to financial hardship. From property damage due to natural disasters to loss of livestock or crops, having adequate farm insurance can make all the difference in keeping a farming operation afloat in times of crisis. - read more


Need a Quote?
Start your free farm insurance quote comparison here.
Farm Type:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.


Knowledgebase
Proximate Cause:
The primary cause of loss in an insurance claim, which sets in motion a chain of events leading to the damage or injury.