Farm Insurance Australia :: News
SHARE

Share this news item!

Transformation Needed in Life Insurance Sector for Customer Satisfaction

Why Insurers Must Evolve to Meet Changing Client Expectations

Transformation Needed in Life Insurance Sector for Customer Satisfaction?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Insurance companies in Australia and other developed economies are grappling with meeting the evolving demands of clients, reveals a recent report by Capgemini.

The World Life Insurance study conducted by the consultancy highlights that a significant number of policyholders are dissatisfied, with one out of three finding policy terms too complex, and 27% expressing discontent with arduous application procedures.

Moreover, after policy acquisition, 25% of both retail and group clients express annoyance over prolonged waiting periods, while 23% are disappointed by the lack of accessible self-service features for policy modifications.

The process of claims has emerged as another pain point, particularly due to insufficient digitization. Approximately one-third of retail clients report facing a convoluted claims process, and 27% have cited a lack of empathy during their interactions.

According to the report, the industry is urgently reviewing its customer interaction strategies, mainly because penetration rates are declining in established markets.

“In an environment marked by high inflation and economic uncertainties, there is a tepid interest in conventional life insurance offerings,” observes the report.

Interestingly, even though increased interest rates have buoyed insurers' recent fiscal outcomes, the report warns that any short-term profitability could be overshadowed by long-term sluggish industry growth.

The push towards enhancing customer experience for most insurers is impeded by outdated infrastructure, the hesitance to embrace new technological innovations, and regulatory constraints, as indicated by Capgemini.

Insurers acknowledge the urgent need for modernization, yet merely 41% have succeeded in achieving or surpassing their recent modernization targets. Transforming customer interactions through factors like AI-enhanced human interface and boosting operational efficiency stands as an avenue for regaining the market edge.

“The growth opportunity is vast. It is crucial now to rejuvenate the intrinsic worth of life insurance products,” affirms Capgemini.

The findings of the report are drawn from surveys conducted with consumers and industry executives between May and June.

Published:Wednesday, 23rd Oct 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

Strata Communities Endorse Call for Enhanced Resilience Reforms
Strata Communities Endorse Call for Enhanced Resilience Reforms
04 Apr 2026: Paige Estritori
Strata communities are at the forefront of Australia's resilience battle, facing escalating costs, declining coverage, and prolonged recovery periods following disasters. Strata Community Association Australasia (SCA) has expressed strong support for the Insurance Council of Australia's (ICA) recent call for coordinated, long-term resilience reforms to protect communities from these challenges. - read more
Push for Strata Insurance Reform Escalates After PICA's Withdrawal Threat
Push for Strata Insurance Reform Escalates After PICA's Withdrawal Threat
04 Apr 2026: Paige Estritori
The debate over transparency in strata insurance has intensified following reports that PICA Group, Australia's largest strata management company, threatened to withdraw its membership from the Strata Community Association (SCA) New South Wales. This move comes as the SCA pushes to phase out commissions on strata insurance, a practice long criticised for creating conflicts of interest between strata managers and property owners. - read more
Australian Insurers Tackle Premium Affordability Challenges in 2026
Australian Insurers Tackle Premium Affordability Challenges in 2026
04 Apr 2026: Paige Estritori
In 2026, Australian insurers are placing a strong emphasis on premium affordability as they confront escalating claims costs and climate-related losses. This shift in focus is driven by a combination of factors that are reshaping the insurance landscape. - read more
ASIC's 2026 Enforcement Agenda: Implications for the Insurance Sector
ASIC's 2026 Enforcement Agenda: Implications for the Insurance Sector
04 Apr 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has unveiled its enforcement priorities for 2026, placing a significant emphasis on the insurance sector. Key areas of focus include failures in insurance claims and complaints handling, as well as misleading pricing practices that may impact Australians' cost of living. - read more
Rising Insurance Premiums: A Growing Concern for Australian Retirees
Rising Insurance Premiums: A Growing Concern for Australian Retirees
04 Apr 2026: Paige Estritori
Australian retirees are increasingly facing financial strain due to rising insurance premiums, which are impacting affordability and quality of life. This trend is particularly concerning for those on fixed incomes, who find it challenging to absorb the escalating costs. - read more
Significant Increase in Private Health Insurance Premiums Announced for 2026
Significant Increase in Private Health Insurance Premiums Announced for 2026
04 Apr 2026: Paige Estritori
Australians are set to experience a notable rise in private health insurance premiums, with an average increase of 4.41% scheduled to take effect from April 1, 2026. This adjustment marks the most substantial annual hike since 2017, when premiums rose by 4.84%. - read more
Elysia's Entry into Lloyd's Lab Signals a New Era in Insurance Technology
Elysia's Entry into Lloyd's Lab Signals a New Era in Insurance Technology
04 Apr 2026: Paige Estritori
In a significant development for the insurance technology sector, Elysia, a software group owned by Australian mining giant Fortescue, has been selected to join the 16th cohort of Lloyd's Lab. This prestigious program, run by the renowned Lloyd's of London, is designed to foster innovation in the insurance market by supporting start-ups and scale-ups that offer cutting-edge solutions. - read more
The Rise of AI Assistants in the Australian Insurance Brokerage Sector
The Rise of AI Assistants in the Australian Insurance Brokerage Sector
04 Apr 2026: Paige Estritori
The Australian insurance brokerage industry is witnessing a transformative shift with the adoption of artificial intelligence (AI) assistants. These advanced tools are designed to streamline operations, enhance client interactions, and improve overall efficiency within brokerage firms. - read more
Gold Health Insurance Policies Facing Significant Premium Increases
Gold Health Insurance Policies Facing Significant Premium Increases
03 Apr 2026: Paige Estritori
Recent analysis by consumer advocacy group CHOICE has revealed that Australians holding gold-tier health insurance policies could experience premium increases of up to 25% starting April 2026. This substantial hike significantly surpasses the average industry increase of 4.41% and is attributed to the rising costs associated with providing comprehensive medical treatments covered under gold policies. - read more
HIF's 2.60% Premium Increase: What Members Need to Know
HIF's 2.60% Premium Increase: What Members Need to Know
03 Apr 2026: Paige Estritori
The Health Insurance Fund of Australia (HIF) has announced a premium increase of 2.60% effective from 1 April 2026, positioning itself below the industry average rise of 4.41%. This adjustment reflects HIF's commitment to balancing affordability for its members while addressing the rising costs of delivering quality health care services. - read more


Farm Insurance Articles

5 Essential Farm Insurance Policies Every Australian Farmer Needs
5 Essential Farm Insurance Policies Every Australian Farmer Needs
Farming in Australia is not just a job, it's a way of life. However, it’s also a livelihood that comes with its own unique set of risks. From unexpected weather events to machinery breakdowns, the life of an Australian farmer is fraught with uncertainties. - read more
Protecting Your Herd: The Aussie Farmer's Guide to Livestock Insurance
Protecting Your Herd: The Aussie Farmer's Guide to Livestock Insurance
For Australian farmers, livestock is more than just a vital asset; it's the heartbeat of their livelihood. In a land where the sunburnt plains are as relentless as they are beautiful, protecting your herd isn't just a duty; it's a necessity. That's where livestock insurance comes into play—a shield against the unpredictability of Mother Nature. - read more
Future-Proofing the Farm: What Every Tech-Savvy Australian Farmer Needs to Know About Insurance
Future-Proofing the Farm: What Every Tech-Savvy Australian Farmer Needs to Know About Insurance
Welcome to the first steps in future-proofing your farming legacy. When we think about the hustle and bustle of daily farm life, it's easy to overlook the critical importance of estate planning. For the Australian farmer, estate planning is not just a matter of securing your assets; it's about ensuring the survival and progression of your hard-earned labour to the next generation. - read more
Customized Insurance Solutions: The Advantage of Specialized Farm Brokers
Customized Insurance Solutions: The Advantage of Specialized Farm Brokers
Farming in Australia is more than just a way of life; it is a critical sector that supports the nation’s economy and food supply. However, managing a farm comes with its own set of unique risks. From natural disasters to equipment failures, farmers face numerous challenges that can impact their livelihood. - read more
Common Pitfalls to Avoid When Insuring Your Farm Equipment
Common Pitfalls to Avoid When Insuring Your Farm Equipment
In the world of agriculture, having the right insurance coverage is essential. Farming is a high-risk industry that deals with unpredictable elements, and insuring your farm equipment can safeguard your livelihood. - read more
Building Resilience Against Natural Disasters: Practical Steps for Aussie Farmers
Building Resilience Against Natural Disasters: Practical Steps for Aussie Farmers
Australian farmers face an array of natural disasters that can threaten livelihoods and disrupt the delicate balance of agricultural ecosystems. From devastating bushfires and droughts to powerful storms and floods, these catastrophic events pose serious risks to the farming community. Understanding and preparing for these forces is not just about survival; it's about building a sustainable future for farms across the continent. - read more
Investing in Your Farm's Legacy: Estate Planning and Farm Insurance Combined
Investing in Your Farm's Legacy: Estate Planning and Farm Insurance Combined
Farming is much more than an occupation; it's a way of life and a heritage that often spans generations. In today's ever-evolving agricultural landscape, embracing modern practices while preserving your farm's future has never been more crucial. Estate planning emerges as a pivotal strategy for safeguarding your agricultural legacy, ensuring that your hard-earned investments and the land you hold dear are passed on according to your wishes. - read more
Farm Liability Insurance Costs vs. Benefits: Is It Worth It?
Farm Liability Insurance Costs vs. Benefits: Is It Worth It?
Farm liability insurance is a type of coverage that protects farmers from financial losses due to legal claims and lawsuits. This insurance is crucial for safeguarding your farm against various liabilities that may arise from farm operations. - read more
A Farmer's Guide to Essential Farm Insurance Terminology
A Farmer's Guide to Essential Farm Insurance Terminology
Farming is a vital industry in Australia, requiring significant investment in equipment, crops, livestock, and labour. As with any major investment, protecting it is crucial. That's where farm insurance comes in. - read more
Risk Management and Insurance Options for Farmers
Risk Management and Insurance Options for Farmers
Risk management is the practice of identifying, assessing, and prioritizing risks followed by coordinated efforts to minimize, monitor, and control the probability or impact of unfortunate events. In farming, risk management involves various strategies to protect the financial health and operational stability of the farm. - read more


Need a Quote?
Start your free farm insurance quote comparison here.
Farm Type:
Postcode:

All quotes are provided obligation-free by a participating broker from our national referral partner network. We respect your Privacy.


Knowledgebase
Replacement Cost:
The amount it would cost to replace or rebuild an insured asset with one of similar kind and quality, without depreciation.