RAA Partners with Duck Creek for Major Tech Overhaul
RAA Partners with Duck Creek for Major Tech Overhaul
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
The Royal Automobile Association (RAA), a leading motoring group in South Australia, is set to revamp its technology infrastructure by adopting Duck Creek's OnDemand cloud platform.
This strategic transition will see RAA's outdated systems for motor and home insurance transformed to include streamlined policy, rating, billing, and claims management, as well as enhanced data handling and insights capabilities.
This tech upgrade is a follow-up to a significant $642 million agreement between RAA and Allianz Australia. As part of this agreement, Allianz will take charge of underwriting, pricing, claims, and product oversight, while RAA will focus on marketing and distributing the insurance products under a 20-year partnership.
James Galdes, RAA's Chief Technology Officer, highlighted the importance of this partnership with Duck Creek. The collaboration aims to deliver increased agility in bringing new offerings to market, aligning with the evolving needs and expectations of RAA's extensive 825,000-strong membership. By leveraging Duck Creek's platforms, RAA anticipates boosting both efficiency and customer experience for its members and staff.
Emphasizing the benefits of this new technology, Galdes indicated that it will reduce RAA's data centre footprint and heighten both scalability and access. The platform is designed with Australian regulatory compliance in mind, mitigating associated complexities and enhancing security.
Additionally, RAA members and employees will benefit from seamless fortnightly updates, which eliminate the disruption and costs typically associated with system upgrades. This shift in focus allows RAA to concentrate on delivering superior coverage, value, and experiences, rather than being bogged down by technological hindrances.
Duck Creek's Asia-Pacific Managing Director, Christian Erickson, pointed out that RAA's commitment to member value and innovation perfectly complements Duck Creek's capabilities. The upgrade stems from a comprehensive assessment by industry consultants Gartner and Deloitte, who identified Duck Creek's sustainable architecture and robust local support as key advantages.
Looking ahead, this technological transformation not only aligns with RAA’s mission to meet dynamic consumer expectations but also sets a foundation for ongoing innovation in its service delivery.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
Small business insurance premiums in Australia have surged by up to 60% since 2019, rendering coverage increasingly unaffordable for many enterprises. The Insurance Council of Australia attributes this escalation to outdated liability laws, escalating legal costs, and governmental red tape. - read more
In the fourth quarter of 2025, Australian commercial insurance rates experienced a notable decline, with prices dropping by 12%. This marks the most significant decrease among the eight regions monitored by Marsh's Global Insurance Market Index. The primary driver behind this trend is heightened competition within the market, as international insurers have expanded their presence, providing additional capacity that has contributed to the rate reductions. - read more
Insurance affordability has emerged as one of the most pressing challenges facing small businesses across Queensland and increasingly across Australia. A recent submission by Business Chamber Queensland to the Parliamentary Joint Committee on Corporations and Financial Services outlines why insurance products are not keeping pace with the realities small businesses face, and what can change. - read more
In a significant development for Australia's agricultural sector, Harland Green, a newly established Lloyd's coverholder, has introduced an all-risk farm insurance package tailored for large commercial farming operations. This initiative seeks to address the complex and often underserved insurance needs of substantial agribusinesses. - read more
WFI Insurance has reported a notable decrease in farm liability claims across various categories, signaling a positive shift in safety practices within the Australian agricultural sector. This trend underscores the industry's commitment to enhancing on-farm safety and reducing incidents. - read more
In recent years, Australia has faced a surge in natural disasters, leading to significant financial challenges for the insurance sector. To navigate these turbulent times, Australian general insurers have increasingly turned to reinsurance-a strategy that has proven to be a financial safeguard against substantial losses. - read more
The Australian insurance industry is facing mounting challenges related to the affordability of insurance premiums, prompting calls for collaborative efforts between insurers, government bodies, and local communities to find sustainable solutions. - read more
The Australian Securities and Investments Commission (ASIC) has emphasized the urgent need for the insurance industry to rebuild trust with consumers following a series of claims handling failures. Speaking at the Insurance Council of Australia Annual Conference, ASIC Commissioner Alan Kirkland highlighted the importance of enhancing consumer protection and restoring confidence in the sector. - read more
Europ Assistance Australia (EAA) has achieved a significant milestone by obtaining a general insurer licence, allowing the company to underwrite its own travel insurance products. This development underscores EAA's dedication to the Australian market and its travellers. - read more
The escalation of conflict in the Middle East has resulted in significant disruptions to air travel, affecting numerous Australian travellers. Airspace closures over countries such as Iran, Iraq, Israel, Syria, Kuwait, Bahrain, Jordan, and the United Arab Emirates have led to widespread flight cancellations and delays. - read more
Australian farmers face a unique set of challenges due to the vast and varied climate conditions that sweep across the continent. From the scorching heat and prolonged droughts of the Outback to the tropical storms and torrential rains of the northern regions, weather-related risks are an integral part of agricultural life in Australia. - read more
Welcome to the defining era where technology and agriculture entwine, bringing forth the digital farmer's era. With the evolution of agribusiness in the tech age, comes an array of new tools, opportunities, and risks. As a custodian of the earth and steward of the latest innovations, safeguarding your digital farm is just as crucial as nurturing your crops and livestock. - read more
Australian farmers face an array of natural disasters that can threaten livelihoods and disrupt the delicate balance of agricultural ecosystems. From devastating bushfires and droughts to powerful storms and floods, these catastrophic events pose serious risks to the farming community. Understanding and preparing for these forces is not just about survival; it's about building a sustainable future for farms across the continent. - read more
Welcome to the world of farming, where the fruits of your labor are as tangible as the soil you till. But just as the land is subject to the whims of nature, so too is the business of agriculture. This is where farm insurance becomes essential. Farmers face a set of challenges and uncertainties unlike any other industry, primarily due to the unpredictable forces of weather. - read more
Farming, at its core, is an enterprise fraught with uncertainty. Weather calamities, pests, diseases, and fluctuating market conditions can all impact the output and quality of produce. This is where crop insurance proves its worth, serving as a safety net for farmers against the myriad risks they face each season. - read more
In the world of agriculture, having the right insurance coverage is essential. Farming is a high-risk industry that deals with unpredictable elements, and insuring your farm equipment can safeguard your livelihood. - read more
Farming is inherently risky. With factors like weather, pests, and market fluctuations affecting crops, it's crucial to manage these risks effectively. - read more
For Australian farmers, livestock is more than just a vital asset; it's the heartbeat of their livelihood. In a land where the sunburnt plains are as relentless as they are beautiful, protecting your herd isn't just a duty; it's a necessity. That's where livestock insurance comes into play—a shield against the unpredictability of Mother Nature. - read more
Crop insurance is a type of insurance policy designed to protect farmers from the financial losses that arise from damages to their crops. This could be due to various risks, including adverse weather conditions, pests, and diseases. - read more
Farming is a vital industry in Australia, requiring significant investment in equipment, crops, livestock, and labour. As with any major investment, protecting it is crucial. That's where farm insurance comes in. - read more
Need a Quote?
Start your free farm insurance quote comparison here.
Knowledgebase
Indemnity: A legal principle that stipulates that insurance policies should restore the insured to the financial position they were in before the loss.