Farm Insurance Australia :: News
SHARE

Share this news item!

RAA Partners with Duck Creek for Major Tech Overhaul

RAA Partners with Duck Creek for Major Tech Overhaul

RAA Partners with Duck Creek for Major Tech Overhaul?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Royal Automobile Association (RAA), a leading motoring group in South Australia, is set to revamp its technology infrastructure by adopting Duck Creek's OnDemand cloud platform.
This strategic transition will see RAA's outdated systems for motor and home insurance transformed to include streamlined policy, rating, billing, and claims management, as well as enhanced data handling and insights capabilities.

This tech upgrade is a follow-up to a significant $642 million agreement between RAA and Allianz Australia. As part of this agreement, Allianz will take charge of underwriting, pricing, claims, and product oversight, while RAA will focus on marketing and distributing the insurance products under a 20-year partnership.

James Galdes, RAA's Chief Technology Officer, highlighted the importance of this partnership with Duck Creek. The collaboration aims to deliver increased agility in bringing new offerings to market, aligning with the evolving needs and expectations of RAA's extensive 825,000-strong membership. By leveraging Duck Creek's platforms, RAA anticipates boosting both efficiency and customer experience for its members and staff.

Emphasizing the benefits of this new technology, Galdes indicated that it will reduce RAA's data centre footprint and heighten both scalability and access. The platform is designed with Australian regulatory compliance in mind, mitigating associated complexities and enhancing security.

Additionally, RAA members and employees will benefit from seamless fortnightly updates, which eliminate the disruption and costs typically associated with system upgrades. This shift in focus allows RAA to concentrate on delivering superior coverage, value, and experiences, rather than being bogged down by technological hindrances.

Duck Creek's Asia-Pacific Managing Director, Christian Erickson, pointed out that RAA's commitment to member value and innovation perfectly complements Duck Creek's capabilities. The upgrade stems from a comprehensive assessment by industry consultants Gartner and Deloitte, who identified Duck Creek's sustainable architecture and robust local support as key advantages.

Looking ahead, this technological transformation not only aligns with RAA’s mission to meet dynamic consumer expectations but also sets a foundation for ongoing innovation in its service delivery.

Published:Thursday, 27th Mar 2025
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Australian Food Super Implements Age-Based Insurance Premium Structure
Australian Food Super Implements Age-Based Insurance Premium Structure
03 Feb 2026: Paige Estritori
Australian Food Super has announced a transition to age-based pricing for its insurance offerings, a move that will see premium costs vary according to members' age brackets. Effective November 1, 2025, this change aims to align insurance costs more closely with the risk profiles associated with different age groups. - read more
Australian Life and Income Protection Insurance Premiums Experience Notable Decline
Australian Life and Income Protection Insurance Premiums Experience Notable Decline
03 Feb 2026: Paige Estritori
Recent research from Rainmaker Information indicates a significant decrease in life and income protection insurance premiums across Australia. Direct life premiums have fallen by 7% since 2024, while direct income protection premiums have seen reductions of 12% and 13% for policies with 30-day and 90-day waiting periods, respectively. - read more
Global Insurtech Funding Sees Significant Decline Amid AI Surge
Global Insurtech Funding Sees Significant Decline Amid AI Surge
03 Feb 2026: Paige Estritori
The global insurtech sector experienced a notable downturn in funding during the fourth quarter of 2024, with total investments halving to $US688.24 million compared to the previous quarter. This decline marks the lowest annual funding level since 2018, according to data from Gallagher Re. - read more
Australian Insurance Industry Set for Significant Growth Amid Rising Natural Disasters
Australian Insurance Industry Set for Significant Growth Amid Rising Natural Disasters
03 Feb 2026: Paige Estritori
The Australian general insurance industry is on a trajectory for substantial growth, with direct written premiums (DWP) projected to exceed $144 billion by 2029. This forecast, provided by data and analytics firm GlobalData, reflects a compound annual growth rate (CAGR) driven by increasing demand for coverage in response to the rising frequency of natural disasters. - read more
ASIC Calls for Urgent Improvements in Insurers' Complaints Handling Processes
ASIC Calls for Urgent Improvements in Insurers' Complaints Handling Processes
03 Feb 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has identified significant deficiencies in the complaints handling processes of several insurers, prompting calls for immediate improvements. A recent review revealed that insurers failed to recognize one in six customer complaints, neglected to identify systemic issues, and frequently missed communication deadlines. - read more
ASIC Identifies Major Gaps in Insurers' Complaint Handling Processes
ASIC Identifies Major Gaps in Insurers' Complaint Handling Processes
03 Feb 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of insurers' complaint handling processes, uncovering significant deficiencies that require immediate attention. The findings indicate that insurers are failing to meet their regulatory obligations, leading to potential customer dissatisfaction and trust issues within the industry. - read more
WFI Insurance and Rural Aid Join Forces to Assist Farmers in Crisis
WFI Insurance and Rural Aid Join Forces to Assist Farmers in Crisis
02 Feb 2026: Paige Estritori
In a significant move to bolster support for Australia's agricultural sector, WFI Insurance has announced a formal partnership with Rural Aid, a leading rural relief charity. This collaboration is set to provide much-needed assistance to farmers and rural communities affected by recent natural disasters, including the devastating bushfires in Victoria and severe weather events in Queensland. - read more
Elders Insurance Warns Farmers of Escalating Summer Storm Threats
Elders Insurance Warns Farmers of Escalating Summer Storm Threats
02 Feb 2026: Paige Estritori
As the Australian summer approaches, Elders Insurance is calling on farmers to brace for an anticipated increase in storm-related damages. Recent claims data reveals a concerning trend, with summer months accounting for nearly half of all storm-related farm insurance property claims over the past two years. - read more
AFCA Observes Significant Increase in General Insurance Complaints
AFCA Observes Significant Increase in General Insurance Complaints
01 Feb 2026: Paige Estritori
The Australian Financial Complaints Authority (AFCA) has reported a 17% increase in general insurance complaints for the year ending June 30, 2025, totalling 34,231 cases. This uptick is primarily attributed to issues surrounding add-on covers and delays in motor vehicle insurance claims. - read more
APRA's Findings: Stability in PI Claims and Decreasing Premiums
APRA's Findings: Stability in PI Claims and Decreasing Premiums
01 Feb 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has released its latest National Claims and Policies Database, providing valuable insights into the professional indemnity (PI) insurance sector for the 2022 underwriting year. The data indicates that PI claims payments for non-facility business remained relatively stable at $1.111 billion, a slight increase from $1.109 billion in the previous year. - read more


Farm Insurance Articles

5 Essential Farm Insurance Policies Every Australian Farmer Needs
5 Essential Farm Insurance Policies Every Australian Farmer Needs
Farming in Australia is not just a job, it's a way of life. However, it’s also a livelihood that comes with its own unique set of risks. From unexpected weather events to machinery breakdowns, the life of an Australian farmer is fraught with uncertainties. - read more
The Digital Farmer's Guide to Insuring Your Agribusiness in the Tech Age
The Digital Farmer's Guide to Insuring Your Agribusiness in the Tech Age
Welcome to the defining era where technology and agriculture entwine, bringing forth the digital farmer's era. With the evolution of agribusiness in the tech age, comes an array of new tools, opportunities, and risks. As a custodian of the earth and steward of the latest innovations, safeguarding your digital farm is just as crucial as nurturing your crops and livestock. - read more
Future-Proofing the Farm: What Every Tech-Savvy Australian Farmer Needs to Know About Insurance
Future-Proofing the Farm: What Every Tech-Savvy Australian Farmer Needs to Know About Insurance
Welcome to the first steps in future-proofing your farming legacy. When we think about the hustle and bustle of daily farm life, it's easy to overlook the critical importance of estate planning. For the Australian farmer, estate planning is not just a matter of securing your assets; it's about ensuring the survival and progression of your hard-earned labour to the next generation. - read more
Insurance for Hobby Farms: Finding the Right Coverage
Insurance for Hobby Farms: Finding the Right Coverage
Hobby farming has become increasingly popular in Australia, with many individuals and families embracing the joys of growing their own produce, raising livestock, and enjoying a rural lifestyle. Whether it's a small vegetable garden, a few chickens, or a larger mixed farming operation, hobby farms offer both relaxation and a connection to nature. - read more
From Droughts to Floods: Understanding Weather-Related Coverage in Farm Insurance
From Droughts to Floods: Understanding Weather-Related Coverage in Farm Insurance
Australian farmers face a unique set of challenges due to the vast and varied climate conditions that sweep across the continent. From the scorching heat and prolonged droughts of the Outback to the tropical storms and torrential rains of the northern regions, weather-related risks are an integral part of agricultural life in Australia. - read more
The Modern Farmer's Checklist for Assessing Farm Equipment Insurance Needs
The Modern Farmer's Checklist for Assessing Farm Equipment Insurance Needs
As the backbone of Australian agriculture, farm equipment plays an essential role in day-to-day operations across our expansive and diverse landscapes. From the vast wheat belts to the tropical fruit farms, machinery ensures efficiency and productivity in the face of constant challenges. But with reliance on such equipment comes significant risk—the financial burden of damage or loss can be devastating to a farmer's livelihood. - read more
Customized Insurance Solutions: The Advantage of Specialized Farm Brokers
Customized Insurance Solutions: The Advantage of Specialized Farm Brokers
Farming in Australia is more than just a way of life; it is a critical sector that supports the nation’s economy and food supply. However, managing a farm comes with its own set of unique risks. From natural disasters to equipment failures, farmers face numerous challenges that can impact their livelihood. - read more
How to Safeguard Your Farm: A Guide for Australian Farmers
How to Safeguard Your Farm: A Guide for Australian Farmers
Farming is inherently risky. With factors like weather, pests, and market fluctuations affecting crops, it's crucial to manage these risks effectively. - read more
Tractors, Livestock, and Crops: Tailoring Your Farm Insurance to Fit Your Needs
Tractors, Livestock, and Crops: Tailoring Your Farm Insurance to Fit Your Needs
Welcome to the world of farming, where the fruits of your labor are as tangible as the soil you till. But just as the land is subject to the whims of nature, so too is the business of agriculture. This is where farm insurance becomes essential. Farmers face a set of challenges and uncertainties unlike any other industry, primarily due to the unpredictable forces of weather. - read more
Protecting Your Herd: The Aussie Farmer's Guide to Livestock Insurance
Protecting Your Herd: The Aussie Farmer's Guide to Livestock Insurance
For Australian farmers, livestock is more than just a vital asset; it's the heartbeat of their livelihood. In a land where the sunburnt plains are as relentless as they are beautiful, protecting your herd isn't just a duty; it's a necessity. That's where livestock insurance comes into play—a shield against the unpredictability of Mother Nature. - read more


Need a Quote?
Start your free farm insurance quote comparison here.
Farm Type:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.


Knowledgebase
Policyholder:
The individual or entity who owns the insurance policy.