Farm Insurance Australia :: News
SHARE

Share this news item!

Suncorp to Slash Jobs and Offshore Work in Motor Claims

Suncorp to Slash Jobs and Offshore Work in Motor Claims

Suncorp to Slash Jobs and Offshore Work in Motor Claims?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Suncorp, a leading Australian insurer, has announced plans to reduce its workforce by cutting 30 of the 70 positions within its motor claims assessing coordinator team, with an intention to offshore some of these functions.
This decision has prompted a response from the Finance Sector Union (FSU), which is currently gathering feedback from its members and intends to challenge the proposed changes.

The FSU highlights key concerns among its members, including the brevity of the consultation period, the rationale behind the offshoring strategy, and the future job security of the affected employees at Suncorp. The union is preparing to engage with Suncorp's management to address these issues and seek clarity on the proposed measures.

Suncorp's spokesperson has explained that the restructuring aims to refine the efficiency of the motor claims team, particularly in organizing towing processes for customers. To mitigate job losses, Suncorp is offering redeployment opportunities within other segments of its motor claims operations and inviting affected employees to transition to the home claims team, especially to support customers impacted by Ex-Tropical Cyclone Alfred.

This restructuring move comes after Suncorp reported an 89% surge in net profit, reaching $1.1 billion, in its half-year results. This increase was driven by a one-time gain from the sale of its banking operations, beneficial natural hazard experiences, and positive investment results. However, the insurer also noted rising costs in motor claims due to increased portfolio exposures and cost inflation, despite achieving better recoveries.

A historical context shows that the FSU had previously prevented Suncorp from offshoring weekend duties of the motor claims team, which could have resulted in significant pay reductions for the affected staff.

This development is critical as it highlights ongoing changes in the Australian insurance sector, specifically how major players like Suncorp are adapting to financial pressures by reorganizing their operations. Such restructuring not only affects the livelihoods of employees but also sets a precedent in the industry for addressing cost challenges through offshoring and role reductions.

The next steps involve the union's active engagement with Suncorp's management, seeking to safeguard the interests of its members. Expert analysis suggests that while offshoring is a common cost-cutting measure, it requires a sensitive approach to balance employee welfare and organizational efficiency. Further developments in this case could influence employee relations and operational strategies within the insurance sector across Australia. Stakeholders await more details from Suncorp regarding potential additional measures to handle increased claims costs effectively.

Published:Friday, 11th Apr 2025
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

nib Health Insurance Premiums to Rise by 5.79% in 2025
nib Health Insurance Premiums to Rise by 5.79% in 2025
05 Jan 2026: Paige Estritori
nib holdings limited has announced an average increase of 5.79% in health insurance premiums, effective from 1 April 2025. This adjustment reflects the insurer's response to escalating healthcare costs and heightened utilisation of medical services. - read more
Enhancing Digital Integration: ADHA's Plan for Allied Health Professionals
Enhancing Digital Integration: ADHA's Plan for Allied Health Professionals
05 Jan 2026: Paige Estritori
The Australian Digital Health Agency (ADHA) has introduced the National Allied Health Digital Uplift Plan, a strategic initiative designed to bolster the digital capabilities of allied health professionals across the nation. This plan aims to facilitate seamless sharing of health information among practitioners, patients, and multidisciplinary care teams, thereby enhancing the quality and efficiency of patient care. - read more
Strengthened Legal Safeguards for Whistleblowers in the Health Sector
Strengthened Legal Safeguards for Whistleblowers in the Health Sector
05 Jan 2026: Paige Estritori
Recent amendments to the National Law have introduced robust legal protections for whistleblowers within the health sector, marking a significant advancement in promoting transparency and accountability. These changes criminalise any form of retaliation against individuals who report misconduct, including the use of non-disclosure agreements (NDAs) to suppress such disclosures. - read more
AUSactive and Private Healthcare Australia Join Forces to Enhance Preventive Health Coverage
AUSactive and Private Healthcare Australia Join Forces to Enhance Preventive Health Coverage
05 Jan 2026: Paige Estritori
In a significant move towards integrating fitness services into health insurance coverage, AUSactive has partnered with Private Healthcare Australia (PHA) to drive reforms in the private health insurance sector. This collaboration seeks to expand access to evidence-based preventive health services, including Pilates, Yoga, Tai Chi, and structured exercise programs delivered by accredited professionals. - read more
FITREC and Marsh Collaborate to Provide Comprehensive Insurance Solutions for Fitness Professionals
FITREC and Marsh Collaborate to Provide Comprehensive Insurance Solutions for Fitness Professionals
05 Jan 2026: Paige Estritori
FITREC has announced a strategic partnership with Marsh, a leading insurance broker, to offer enhanced insurance solutions tailored specifically for fitness professionals. This collaboration aims to provide comprehensive coverage options that address the unique risks associated with the fitness industry. - read more
Gallagher Launches Tailored Insurance Solutions for Fitness Industry Professionals
Gallagher Launches Tailored Insurance Solutions for Fitness Industry Professionals
05 Jan 2026: Paige Estritori
Gallagher, one of the world's largest insurance brokerage firms, has introduced a new suite of insurance solutions designed specifically for the fitness industry in Australia. This offering aims to provide affordable coverage options tailored to the unique needs of gym owners, Pilates and yoga studios, and fitness instructors. - read more
Australian Insurers Achieve Record Profits Amid Rising Premiums
Australian Insurers Achieve Record Profits Amid Rising Premiums
05 Jan 2026: Paige Estritori
In 2024, Australia's insurance industry reported an after-tax profit of $6.1 billion, a significant increase from the five-year average of $2 billion. This surge is primarily attributed to substantial premium hikes and a relatively calm year concerning natural disasters. - read more
Escalating Insurance Premiums Place 1.6 Million Australian Households Under Financial Strain
Escalating Insurance Premiums Place 1.6 Million Australian Households Under Financial Strain
05 Jan 2026: Paige Estritori
A recent report by the Actuaries Institute has highlighted a concerning trend: 1.6 million Australian households are experiencing affordability stress due to rapidly increasing home insurance premiums. This figure represents a 30% increase over the past year, underscoring the growing financial burden on homeowners. - read more
Increased Broker Activity Reflects Changing Landscape of Australia's Insurance Market
Increased Broker Activity Reflects Changing Landscape of Australia's Insurance Market
05 Jan 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has released data indicating a notable surge in broker activity within the general insurance market. For the six months ending December 2024, the number of intermediaries increased to 1,725, up from 1,539 in the previous period. This uptick suggests a shift in how insurance products are being distributed and highlights the evolving role of brokers in the industry. - read more
Understanding the Rise of Latent Defects Insurance in Australia
Understanding the Rise of Latent Defects Insurance in Australia
05 Jan 2026: Paige Estritori
Australia's construction industry is witnessing a significant shift towards latent defects insurance (LDI), a trend gaining momentum as New South Wales (NSW) approaches its 2028 deadline to mandate LDI for residential projects. This move underscores the sector's commitment to enhancing structural integrity and homeowner protection. - read more


Farm Insurance Articles

Agroforestry Insurance Guide: Protecting Your Investment in Australia's Sustainable Future
Agroforestry Insurance Guide: Protecting Your Investment in Australia's Sustainable Future
Agroforestry is a transformative approach to land management that integrates trees into agricultural landscapes. In Australia, where farmers contend with variable climates and environmental challenges, agroforestry offers a resilient pathway to productivity and sustainability. - read more
Proven Strategies for Australian Farmers to Reduce Farm Insurance Premiums
Proven Strategies for Australian Farmers to Reduce Farm Insurance Premiums
Welcome to our comprehensive guide on navigating the complexities of farm insurance for Australian farmers. As an integral part of the agricultural industry, insurance provides a safety net that helps secure the livelihood of farmers against unpredictable events that can lead to financial hardship. From property damage due to natural disasters to loss of livestock or crops, having adequate farm insurance can make all the difference in keeping a farming operation afloat in times of crisis. - read more
Investing in Your Farm's Legacy: Estate Planning and Farm Insurance Combined
Investing in Your Farm's Legacy: Estate Planning and Farm Insurance Combined
Farming is much more than an occupation; it's a way of life and a heritage that often spans generations. In today's ever-evolving agricultural landscape, embracing modern practices while preserving your farm's future has never been more crucial. Estate planning emerges as a pivotal strategy for safeguarding your agricultural legacy, ensuring that your hard-earned investments and the land you hold dear are passed on according to your wishes. - read more
How to Safeguard Your Farm: A Guide for Australian Farmers
How to Safeguard Your Farm: A Guide for Australian Farmers
Farming is inherently risky. With factors like weather, pests, and market fluctuations affecting crops, it's crucial to manage these risks effectively. - read more
From Droughts to Floods: Understanding Weather-Related Coverage in Farm Insurance
From Droughts to Floods: Understanding Weather-Related Coverage in Farm Insurance
Australian farmers face a unique set of challenges due to the vast and varied climate conditions that sweep across the continent. From the scorching heat and prolonged droughts of the Outback to the tropical storms and torrential rains of the northern regions, weather-related risks are an integral part of agricultural life in Australia. - read more
The Digital Farmer's Guide to Insuring Your Agribusiness in the Tech Age
The Digital Farmer's Guide to Insuring Your Agribusiness in the Tech Age
Welcome to the defining era where technology and agriculture entwine, bringing forth the digital farmer's era. With the evolution of agribusiness in the tech age, comes an array of new tools, opportunities, and risks. As a custodian of the earth and steward of the latest innovations, safeguarding your digital farm is just as crucial as nurturing your crops and livestock. - read more
Farm Liability Insurance Costs vs. Benefits: Is It Worth It?
Farm Liability Insurance Costs vs. Benefits: Is It Worth It?
Farm liability insurance is a type of coverage that protects farmers from financial losses due to legal claims and lawsuits. This insurance is crucial for safeguarding your farm against various liabilities that may arise from farm operations. - read more
Customized Insurance Solutions: The Advantage of Specialized Farm Brokers
Customized Insurance Solutions: The Advantage of Specialized Farm Brokers
Farming in Australia is more than just a way of life; it is a critical sector that supports the nation’s economy and food supply. However, managing a farm comes with its own set of unique risks. From natural disasters to equipment failures, farmers face numerous challenges that can impact their livelihood. - read more
Common Pitfalls to Avoid When Insuring Your Farm Equipment
Common Pitfalls to Avoid When Insuring Your Farm Equipment
In the world of agriculture, having the right insurance coverage is essential. Farming is a high-risk industry that deals with unpredictable elements, and insuring your farm equipment can safeguard your livelihood. - read more
How to Protect Your Harvest: Tips for Choosing the Right Crop Insurance
How to Protect Your Harvest: Tips for Choosing the Right Crop Insurance
Farming, at its core, is an enterprise fraught with uncertainty. Weather calamities, pests, diseases, and fluctuating market conditions can all impact the output and quality of produce. This is where crop insurance proves its worth, serving as a safety net for farmers against the myriad risks they face each season. - read more


Need a Quote?
Start your free farm insurance quote comparison here.
Farm Type:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.


Knowledgebase
Disability Insurance:
A type of insurance protection that pays a portion of a person's income lost due to a total or partial disablement arising from either an accident or a sickness.