AFCA Supports RAA Insurance in Vehicle Location Dispute

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The son, who initially filed the claim following an accident in April of the previous year, saw his claim denied by RAA Insurance. The insurance provider, based in South Australia, concluded that the vehicle was a total loss but rejected the claim after discovering the car's purchase and registration in Victoria despite frequent visits to South Australia.

During the claims process, the son portrayed himself as the primary driver, asserting minimal use by his mother, the policyholder. However, he later altered his statements to AFCA, stating that the car was never his and was unregistered in Victoria. AFCA found these new assertions unconvincing due to the lack of documentation supporting his position.

The ombudsman involved in the dispute stated that evidence indicated the vehicle was mainly used, registered, and stored in Victoria at the time the policy was taken out. Consequently, it was determined that the policyholder misrepresented the car's usual location and storage when securing insurance coverage.

RAA Insurance referenced their underwriting standards, emphasizing that they do not extend coverage to vehicles registered outside South Australia or the Broken Hill postcode. A declaration from an RAA employee supported this position, confirming that the vehicle’s Victorian registration would have led to denial of coverage initiation.

AFCA observed that such misrepresentation compromised RAA's risk assessment capabilities, justifying the insurer's decision to decline the claim. The omission of accurate information about the vehicle's storage location led to the policy being issued under false pretenses. AFCA concluded that compelling the insurer to honor the claim would be unjust, given the circumstances.

Published:Thursday, 24th Apr 2025
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Clear

CHU Unveils Enhanced Residential Strata Insurance Policy

11 Mar 2026: Paige Estritori

CHU, Australia's leading strata insurance underwriting agency, has recently launched an upgraded residential strata insurance policy aimed at providing more comprehensive protection for property owners and strata communities. This initiative underscores CHU's commitment to evolving with the needs of its customers by simplifying insurance processes and enhancing community resilience. - read more

ICA Advocates for Reforms to Victoria's Strata Legislation

11 Mar 2026: Paige Estritori

The Insurance Council of Australia (ICA) has recently called for significant reforms to Victoria's strata legislation, highlighting a direct correlation between inadequate governance and escalating insurance premiums for residents. With approximately one in five Victorians residing in strata-titled properties, the need for effective management and oversight has become increasingly critical. - read more

NSW Implements Strata Reforms to Strengthen Maintenance Compliance

11 Mar 2026: Paige Estritori

The New South Wales (NSW) government has introduced a new tranche of strata reforms aimed at enhancing the maintenance and safety of apartment buildings across the state. A key component of these reforms is the proposal to grant NSW Fair Trading the authority to enter any apartment building without a warrant if there are reasonable grounds to believe that the owners corporation is failing to maintain common property adequately. - read more

Australian Insurers Anticipate Earnings Decline Following Record Highs

11 Mar 2026: Paige Estritori

In the 2024-25 financial year, Australia's general insurance sector achieved a remarkable return on equity (ROE) of 19%, marking the highest profitability in a decade. This exceptional performance was driven by robust underwriting results, substantial investment returns, and a period of relatively mild natural disaster activity. However, industry experts caution that such elevated earnings are unlikely to persist. - read more

Significant Drop in Australian Commercial Insurance Rates in Late 2025

11 Mar 2026: Paige Estritori

In the fourth quarter of 2025, Australia's commercial insurance sector experienced a notable 12% decline in rates, marking the most substantial reduction among the eight regions monitored by Marsh Risk's Global Insurance Market Index. This decrease follows an 11% drop in the preceding quarter, indicating a sustained trend of rate reductions in the Australian market. - read more

Australian Insurers Adapt Strategies in Response to Emerging Challenges

11 Mar 2026: Paige Estritori

The Australian insurance industry is currently navigating a complex landscape marked by rising operational costs, escalating cybersecurity threats, and a competitive talent market. These challenges are prompting insurers to reassess and reshape their strategic priorities to sustain growth and profitability. - read more

Significant Increase in Health Insurance Premiums Set for April 2026

11 Mar 2026: Paige Estritori

Australian health insurance policyholders are bracing for a substantial increase in premiums, with rates set to rise by 4.41% from April 1, 2026. This adjustment represents the most significant annual hike since 2017, when premiums increased by 4.84%. - read more

Artificial Intelligence Revolutionises Insurance Sector in Australia and New Zealand

11 Mar 2026: Paige Estritori

Insurance companies across Australia and New Zealand are increasingly integrating artificial intelligence (AI) into their operations, aiming to become data-driven, digital-first organisations. This strategic shift is driven by the need to enhance efficiency, comply with evolving regulations, and meet changing consumer expectations. - read more

Rising Home Insurance Costs in Northern Australia Challenge Affordability

11 Mar 2026: Paige Estritori

Homeowners in Northern Australia are experiencing significant increases in insurance premiums, despite the federal government's implementation of a cyclone reinsurance pool aimed at reducing costs in cyclone-prone regions. This development raises concerns about the effectiveness of current measures and the ongoing challenges in making insurance affordable for residents in high-risk areas. - read more

AIA Australia's New Partnerships Encourage Cycling Among Members

11 Mar 2026: Paige Estritori

In a strategic move to promote physical activity among its members, AIA Australia has announced partnerships with global fitness company Peloton and premium cycling brand Specialized. These collaborations aim to provide AIA Vitality members with significant discounts on cycling equipment, thereby encouraging a more active lifestyle. - read more

Click for more Insurance News