ACCC Strengthens Position Against Broker Commissions

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

In a recent submission to the professional code of practice review, the Australian Competition and Consumer Commission (ACCC) has reiterated its position against broker commissions.

Echoing findings from its 2020 Northern Australia Insurance Inquiry, the ACCC advocates for extending the ban on conflicted remuneration to include brokers.

The issue stems from the practice where broker commissions are often based on premium amounts, potentially discouraging brokers from pursuing more cost-effective coverage or options that pay lower or no commissions for clients. Despite full disclosure of such remuneration to consumers, the ACCC argues that the inherent conflict remains problematic.

ACCC Chair Gina Cass-Gottlieb, in the submission, underlined that while some consumers might resist an upfront fee akin to commissions, the transition challenges away from conflicted remuneration models do not justify retaining exemptions permitting them. This echoes a broader reform ethos initiated by the federal government in 2023, stipulating that brokers must secure client consent to receive commissions when providing personal advice.

NSW Fair Trading, in its independent review of strata sector practices, has also highlighted the need for the broking code of practice to enhance commission practices. Commissioner Natasha Mann advocates for bolstered disclosure obligations, promoting transparency in brokers' remuneration and ownership structures, coupled with robust compliance monitoring mechanisms.

Further perspectives include those from consultant John Trowbridge, who supports the continuation of commissions but emphasizes the necessity for brokers to transparently disclose all commission-related earnings. Trowbridge also suggests that the National Insurance Brokers Association offer guidelines to elucidate conflict management and fiduciary responsibilities within the industry.

The WA Small Business Development Corporation has expressed support for widening the disclosure requirements scope, advocating for the inclusion of small businesses. By aligning with the Australian Financial Complaints Authority rules, small enterprises, often with limited resources, stand to benefit from an expanded definition that enhances clarity on financial incentives influencing broker services.

The industry awaits further developments from the review, led by Phil Khoury, as its submission deadline approaches.

Published:Friday, 2nd May 2025
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Australian Insurers Achieve $6.1 Billion Profit in 2024

06 Jan 2026: Paige Estritori

In 2024, Australia's insurance industry reported a significant after-tax profit of $6.1 billion, marking a substantial increase from the five-year average of $2 billion. This surge in profitability is attributed to a combination of premium hikes and a year characterized by fewer severe weather events. - read more

Embracing AI: The Future of Australia's Insurance Industry

06 Jan 2026: Paige Estritori

Australian insurance companies are increasingly integrating artificial intelligence (AI) into their operations to enhance efficiency, improve customer service, and strengthen risk management. This digital transformation is driven by the need to remain competitive in a rapidly evolving market. - read more

Rising Premiums and Record Profits: The Growing Concern Among Australian Policyholders

06 Jan 2026: Paige Estritori

Australian consumers are expressing increasing concern over substantial hikes in insurance premiums, especially in light of the industry's record profits. Reports indicate that some policyholders have experienced premium increases of up to 600%, prompting questions about the fairness and transparency of pricing strategies. - read more